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APRIL 01, 2020

The Learning Centre is open for student support!
All appointments are ONLINE, and take place in real-time with our tutors.

1) Your username is your VCC student ID number. Example: 000123456

2) Your password is your VCC network password: your birthday as MMDDYY (unless you've changed it).
        Example: January 4, 1982 is your birthday. Type: 010482.     
This is the same password you use for myvcc, Moodle, or student computers. 

3) All emails about appointment reminders, cancellations, and missed appointments will be sent to your VCC STUDENT EMAIL. 

Late/no-show policy: If you are more than 10 minutes late for your appointment, you will be marked as a "no-show". If you miss 3 appointments (no-shows), you will be unable to book appointments until you speak with the Learning Centre Coordinator.

Cancellation policy: You can cancel an appointment through the online booking system up to 30 minutes before your scheduled appointment. Cancelled appointments do not count as "missed" and have no effect on your ability to book future appointments.

How-to: After you make an online appointment, log back in to this website approximately five to ten minutes before the start of your appointment. Then, open your appointment and click "Start or Join Online Consultation."

Service limits: 
To ensure that all VCC students have access to tutoring services, students are limited to

  • One 25-minute English appointment per day, three times per week.
  • One 25-minute Math/Sciences/Business Math/Life Sciences appointment per day, five times a week. 

Confidentiality: We will not share the details of your tutoring session with anyone outside of the Learning Centre without your permission. 

Having trouble logging in? Enter your email address below and then click "Reset Password." The system will immediately email you with instructions for changing your password. If you do not receive that email in a few minutes, please check your spam filter.

Receiving unwanted text messages from this system? This system can send appointment reminder and waiting list notifications via text message, but only if a cell phone number and carrier is entered by a client when creating or updating an account on the system.

If you have an account on the system, log in to edit your profile and modify your cell phone preferences. If you do not have an account on this system, it's possible that your cell phone number was entered accidentally. Fill out the form below to remove your number immediately.